Refund policy

Last Updated: July 13, 2026

At The Peak Merch, every product is made specifically for you after an order is placed. We work with trusted print-on-demand fulfillment partners to produce each item on demand, reducing unnecessary waste and maintaining high production standards.

Because each product is custom-made, please review this policy carefully before placing an order.

Returns & Exchanges

We generally do not accept returns or exchanges for products that have been correctly produced and delivered.

Returns or exchanges are not accepted for:

  • Incorrect size selection by the customer
  • Change of mind after purchase
  • Buyer’s remorse
  • Preference changes after an order has been placed
  • Minor color variations caused by differences in screen or device settings
  • Minor manufacturing variations that do not affect the quality, fit, or functionality of the product

We strongly encourage all customers to review the size guide and product details before placing an order. If you are unsure about sizing, please contact us before purchasing; we are happy to help you choose the right fit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from the item ordered, you may submit a return or replacement request within 7 days of the product being delivered.

To help us review your request, please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the product showing the problem
  • Photographs of the packaging, if applicable

Once reviewed and approved, we may provide:

  • A replacement product
  • A full refund
  • Store credit

The appropriate resolution will be determined based on the nature of the issue.

Requests submitted more than 7 days after delivery may not be eligible for return, replacement, or refund.

Refund Eligibility

Refunds may be issued in the following situations:

  • The product arrives damaged
  • The product contains a manufacturing defect
  • The wrong product was delivered
  • The order is lost in transit and confirmed by the shipping carrier

Refund requests that do not meet these criteria may be declined.

Order Cancellation

Because orders are processed and manufactured shortly after they are placed, cancellation requests can only be accepted before production begins.

Once an order has entered production, it cannot be cancelled or modified.

Cash on Delivery (COD) Orders

Cash on Delivery (COD) orders may be verified before processing.

Repeated refusal of COD deliveries may result in future COD orders being restricted or cancelled.

Refund Processing Time

Approved refunds will be processed to the original payment method whenever possible.

Depending on your payment provider or bank, refunds may take 5–10 business days to appear in your account after processing.

Non-Returnable Items

The following items are generally non-returnable unless they arrive damaged, defective, or incorrect:

  • Custom-made print-on-demand products
  • Sale or discounted items
  • Gift cards (if offered)

Contact

For any return, replacement, or refund request, please contact us:

The Peak Merch

Email: thepeakmerch@gmail.com

Address: Jia Sarai, Hauz Khas, New Delhi, Delhi - 110016

Thank you for supporting independent design and thoughtful craftsmanship.