Refund policy

Last Updated: June 7, 2026

At The Peak Merch, all products are made to order. We work with trusted print-on-demand fulfillment partners to produce each item specifically for you after an order is placed.

Because our products are custom-made, please review this policy carefully before placing an order.

Returns

We generally do not accept returns or exchanges for products that have been correctly produced and delivered.

Returns are not accepted for:

  • Incorrect size selection by the customer.
  • Change of mind after purchase.
  • Buyer’s remorse.
  • Preference changes after the order is placed.
  • Minor color variations due to screen settings.
  • Minor manufacturing variations that do not affect product quality.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, misprinted, or different from the item ordered, please contact us within 7 days of delivery.

To help us investigate your claim, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs showing the product and the problem.
  • Photos of the packaging if applicable.

Once reviewed and approved, we may provide:

  • A replacement product.
  • A full refund.
  • Store credit.

The appropriate resolution will be determined based on the nature of the issue.

Refund Eligibility

Refunds may be issued in the following situations:

  • The product arrives damaged.
  • The product contains a manufacturing defect.
  • The wrong product was delivered.
  • The order is lost in transit and confirmed by the shipping carrier.

Refund requests that do not meet these criteria may be declined.

Order Cancellation

Since orders are processed and manufactured shortly after being placed, cancellation requests can only be accepted before production begins.

Once an order has entered production, it cannot be cancelled or modified.

Cash on Delivery Orders

Cash on Delivery (COD) orders may be verified before processing.

Repeated refusal of COD deliveries may result in future COD orders being restricted or cancelled.

Refund Processing Time

Approved refunds will be processed to the original payment method whenever possible.

Depending on your payment provider or bank, refunds may take approximately 5–10 business days to appear in your account after processing.

Non-Returnable Items

The following items are generally non-returnable unless they arrive damaged, defective, or incorrect:

  • Custom-made print-on-demand products.
  • Sale or discounted items.
  • Gift cards (if offered).

Contact

For return, replacement, or refund requests, please contact:

The Peak Merch
Email: thepeakmerch@gmail.com
Address: Housing Board Colony, Bhilai, Chhattisgarh 490026, India