Shipping policy

Last Updated: June 7, 2026

This Shipping Policy describes how The Peak Merch processes, fulfills, and ships orders placed through our website.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

Shipping Locations

At this time, The Peak Merch ships exclusively within India.

We do not currently offer international shipping.

Order Processing

All products are made to order through our print-on-demand fulfillment partner. Orders are processed after successful payment verification.

Most orders are processed within 1–5 business days. Processing times may vary during periods of high demand, holidays, promotional events, or unforeseen circumstances.

Orders are not processed, manufactured, or shipped on Sundays or public holidays.

Production Time

Because our products are custom-made, production begins after an order has been successfully placed.

Production typically takes 1–5 business days before the order is handed over to the shipping carrier.

During peak seasons, production times may be longer than usual.

Estimated Delivery Times

Once shipped, orders are generally delivered within 3–10 business days, depending on the destination and shipping carrier.

Delivery times are estimates only and are not guaranteed.

  • Metro cities: Approximately 3–7 business days.
  • Tier 2 and Tier 3 cities: Approximately 4–10 business days.
  • Remote locations: Delivery times may be longer.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, we may offer free shipping promotions at our discretion.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Tracking updates are provided by the shipping carrier and may take some time to appear after shipment.

Shipping Delays

While we strive to ensure timely delivery, delays may occur due to:

  • Weather conditions.
  • Public holidays.
  • Courier service disruptions.
  • Natural disasters.
  • High order volumes.
  • Incorrect shipping information.
  • Other circumstances beyond our control.

The Peak Merch is not responsible for delays caused by shipping carriers or external events once an order has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If an incorrect address is provided, delivery delays, failed deliveries, or additional shipping charges may occur.

We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, The Peak Merch is not responsible for lost, stolen, or misplaced packages.

If you believe your package has been lost in transit, please contact us and we will assist in initiating an investigation with the carrier.

Damaged Shipments

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

  • Your order number.
  • Photographs of the product.
  • Photographs of the packaging.
  • A description of the issue.

Eligible claims may result in a replacement, refund, or store credit, depending on the circumstances.

Contact

If you have any questions regarding shipping, please contact us:

The Peak Merch
Email: thepeakmerch@gmail.com
Address: Housing Board Colony, Bhilai, Chhattisgarh 490026, India